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Kapston analyzes the existing user
activities, behavior and understand the level of interest
generated. With this inputs we will categorize the user and
design a remarketing strategy customized for a particular
segment of customers or a single customer. As consumer
perception is different for a known and an unknown or lesser
known brand, the categorization also changes. This is when we
decide whether an ad to remind him or a direct mail to introduce
a new offering or a call for action make more business sense.
People don’t like being spammed hence an opt-in mailing list is
a critical component. Because most of the users are genuinely
interested in you, they may actually market your product
indirectly to their friends and relatives. Kapston call them
indirect marketers. We do a thorough research on the customer by
looking at his past buying cycles, behaviors, age, interests
etc. and design mail templates and schedule reminders. We design
your call for action and landing page customized for customers.
Both new customers and existing customers behave the same when
you launch a new service or product if you are not yet a known
brand. You introduce it and generate interest and then move them
to the awareness phase, at this phase you turn this interest to
a need-phase, research phase, build trust and then gradually
push to the buying phase. For a known brand the trust building
phase is partly or completely absent. |
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